We hope you are delighted with your purchase. However, if you change your mind or something unexpected occurs with your order or delivery, please review our return and refund terms below.

 

1. Returns and Cancellations

For eligible online purchases, you have the right to cancel your order within 14 days of receiving the artwork.

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To exercise your right to cancel, please contact us at coloursacross@gmail.com within this 14-day period, providing your name and order details.

Once you have notified us that you wish to cancel, the artwork must be returned without undue delay and no later than 14 days after you informed us of your decision to cancel.

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The artwork should be returned in the condition in which it was received. We strongly recommend using the original packaging where possible, particularly for fragile or valuable artworks.

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For change-of-mind returns, the buyer is responsible for the direct cost of returning the artwork unless we have agreed otherwise.

Because artworks may be valuable, fragile or unique, we strongly recommend using an appropriately tracked and insured delivery service and retaining proof of postage.

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Please contact us before returning any artwork so that we can provide the correct return address and instructions.

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2. Damaged, Faulty or Incorrectly Described Items

If an artwork arrives damaged, is faulty, or is materially not as described, please contact us as soon as reasonably possible at coloursacross@gmail.com.

 

For damage that appears to have occurred during delivery, we ask that you contact us preferably within 48 hours. This helps us investigate the issue promptly and make any necessary claim with the courier. However, this request does not affect your statutory rights.

 

Please provide, where possible: clear photographs of the damage to the artwork; photographs of the packaging, both inside and outside; photographs of any shipping labels or visible handling damage; and your order details.

Please keep the artwork and all packaging until we have advised you of the next steps.

 

Where appropriate, we will liaise with the courier, artist or other relevant party and arrange the appropriate remedy. Your statutory rights are not affected.

 

3. Refunds

For an eligible change-of-mind cancellation, we will process the refund without undue delay and in accordance with applicable consumer law.

 

We may wait until we have received the returned artwork or you have provided evidence that it has been sent back, whichever occurs first.

 

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

 

If you paid a standard delivery charge as part of an eligible order, any refund of that charge will be made in accordance with applicable consumer law. Additional costs resulting from a more expensive or enhanced delivery option chosen by you may not be refundable.

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For change-of-mind returns, the direct cost of returning the artwork is normally the buyer's responsibility.

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Where an artwork is faulty, damaged or materially not as described, different arrangements may apply and we will provide appropriate return instructions.

 

4. Featured Artists' Work

Artworks sold on behalf of Featured Artists may be held either by Colours Across or by the artist and may therefore have different dispatch and return arrangements.

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Depending on the artwork and the artist's location, the work may be dispatched by Colours Across or shipped directly by the artist under arrangements coordinated by the Gallery.

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If you wish to cancel or return a Featured Artist artwork, please contact Colours Across directly. We will provide the appropriate return instructions and return address.

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Please do not return an artwork directly to the artist unless instructed to do so by Colours Across.

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Where a Featured Artist is located outside the UK, return arrangements may vary depending on the artwork and destination. We will provide the relevant return information before the artwork is sent back.

 

5. International Orders

International delivery may be available by arrangement.

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For international orders, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country. Where applicable, information about delivery charges will be provided before purchase.

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If you wish to return an international order, please contact us before arranging shipment so that we can provide the appropriate instructions.

 

6. Contact Us

For any questions about cancellations, returns, refunds or damaged items, please contact:

Colours Across Art Gallery
coloursacross@gmail.com

 

Nothing in this policy affects your statutory rights.